Frequently Asked Questions…

Installing new windows offer a variety of benefits, including a higher resale value, reduced energy bills, and enhanced comfort for your home.

First, it’s best to schedule your free design consultation,  and we’ll set up a specific time that works for you. During your in-home consultation, we’ll get to know you and your home, identify its particular challenges or issues, and then talk about ways we can address them. At the end of your consultation, you’ll be left with a detailed estimate with pricing that’s good for one year!

Some of our homeowners know exactly what they want when our consultants walk in the door, including the number of windows, what style, what colors – and even which hardware. But for many, this is uncharted territory. When you schedule your free in-home design consultation, here’s what will happen:

1. First, we’ll listen to you about your goals and the vision you have for your new windows.
2. We’ll inspect your home’s current window situation, as well as identify any unique design and installation challenges.
3. We’ll talk with you about ways to balance beauty and budget, and come up with a design solution that best fits your home, your timeline, and your bottom line.
4. They will answer any and all questions you have – whether they’re about style, logistics, or functionality.
5. Your design consultant will look for the best possible deal for you, which consists of letting you know of any current specials or offers, while walking you through all of our flexible payment options.
6. Your consultant will draw up an electronic contract through our iPad® app and have it ready for you, along with a detailed estimate and pricing that’s good for one year.

We know it can be confusing when there are a lot of parties involved in an important home improvement project like replacing your windows. That’s why we take pride in providing you with a start-to-finish solution. From design and sales through installation and service, it’s all Renewal by Andersen. Our family of specialists are here to make your window replacement project the most streamlined home improvement project you’ve ever done.

After you decide to purchase, here are the specialists you may come in contact with:

1. Design consultant (assess, measure, educate, demonstrate, solutions, pricing)
2. Project Technician (re-measure and reassess for accuracy)
3. Certified Master Installers (remove old windows, prepare & install new windows, then clean up)
4. Customer Care Reps & Service Technicians (should any issues arise down the road)

Our Certified Master Installer program takes “professional” to the next level with meticulous training, extensive supervision, and high expectations. Prior to certification, we require all trainers and installers to demonstrate their knowledge of construction materials, building codes, and installation methods.

Installation isn’t simply a matter of placing a standard-size window into a hole in the wall – it’s all about expertly fitting your custom window into your home. Replacement window installers need to be prepared to handle any number of challenges such as variations in wall materials and thickness, different types of casings or sill constructions, changes from when the house settles, and even unforeseen structural damage. This is why we only hire the best installers, which means professional craftspeople that are experienced with installing windows in homes of all shapes, sizes, and styles.

Our installers are proud of the work they do and the products they install, and they’re dedicated to working with individual homeowners and going the extra mile whenever necessary (and often even when it’s not). That’s just a glimpse of what you can expect from Renewal by Andersen. 

Your design consultant will be bringing actual product samples as well as color swatches so you can see, touch, and feel everything first-hand. What’s more, with our advanced tools we can help you actually visualize OUR windows on YOUR home – from both the inside and the outside. You can experiment with colors, window styles, grilles, trim sizes, hardware options, interior stain colors, and more!

These are windows that come with two panes of glass, plus an insulated space in between. Double-pane windows are known for their thermal resistance, especially when that same insulated space is filled with insert gas. One of the better gas fills available today is argon, which is odorless, colorless, and non-toxic.

It creates a greater insulating barrier between outdoor temperatures and your home, ensuring a more consistent indoor environment for your living space. The replacement windows offered by Renewal by Andersen all come with argon gas fill to ensure improved efficiency and overall performance.

Window glass with low-emissivity (Low-E) coatings help reduce the transmission of ultraviolet rays into your home. At Renewal by Andersen, we use something better than standard Low-E glass. Our replacement windows come with exclusive High-Performance™ Low-E4® SmartSun™ glass, which reduces the amount of solar heat entering your home, keeping it cooler and more comfortable – minus the high air conditioning bills. It also cuts glare and prevents extensive sun damage to your interior furnishings.

Fibrex® is a sustainable composite material that combines the strength and durability of wood with the low-maintenance of vinyl. For more information, visit our Advantages of Fibrex® page.

The savings you’ll see on your heating and cooling bills all depend on the quality of your current windows. While every home is unique, some of our customers have experienced up to a 40% decrease in their utility costs thanks to our high-quality windows!

To learn more about how our windows can improve your home, visit our About Us Page.

When we say we’re with you from start to finish and beyond, we mean it. All of our replacement windows feature an industry-leading limited warranty that covers the glass, the frame, the hardware, AND the installation. It’s a warranty that is made as a promise to you, and backed by extensive testing.

But don’t worry – the limited warranty on your Renewal by Andersen® products are fully transferable, should you decide to sell your home. For more details, visit our Warranty Page.

Our windows come with our toll-free number and a unique ID number on each one. Should you have any issues, give us a call and our in-house Customer Care Representatives will be able to identify your exact window (using that unique ID number) and we’ll help address your concerns as soon as possible.

After you decide to move forward with Renewal by Andersen, your project specs are sent to our state-of-the-art manufacturing facility in Cottage Grove, Minnesota – only a few miles down the river from where Andersen Corporation came to life over 100 years ago. There, your windows are custom-crafted by our dedicated employees who make sure everything meets our highest standards of quality.

One thing that makes production special to us is that we only make to order. Every unit that we build is specially crafted for every customer. When an order is processed, our plant workers take care of your project because we know that this is your window – not just some anonymous product.

We offer a variety of payment methods and financing options depending on the promotional period. For more information, visit our Financing Page.

If you don’t see your question listed above, don’t hesitate to give us a call or fill out our request form to schedule your free in-home consultation. We’re here to answer all your questions so you can move forward with confidence. Choosing the right company for this project is crucial, as it’s a decision most people only make once. At Renewal by Andersen, we make sure it’s done right the first time.

So when the time comes to replace your aging windows or doors, turn to the leading local experts in window replacement!